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Customer Support Agent

Posted 29 January by Paddy Power Featured Ended

Customer Support Agent

We have a number of fantastic opportunities to join a recognisable global brand! As a Customer Support Agent, you will provide support to Paddy Power/Betfair customers with any customer queries through phone, chat, e-mail and social support, in order to deliver a world class customer experience. We answer in excess of 9 million customer contacts per year and strive to maintain an unbeatable level of care.

Key Responsibilities

  • Handle customer queries and complaints over call, chat, email and social media.

  • Be the public face of Paddy Power/Betfair and act as an advocate of the brands.

  • Ensure customers feel listened to and supported regardless of their support query.

  • Follow all Paddy Power/Betfair policies and procedures in relation to customer issue resolution.

  • Achieve targets to ensure that our customers receive the best possible service. We focus on a variety of metrics, including quality scores, handle times, customer feedback, in order to wow our customers.

  • Verify customer details to ensure account security and fraud prevention.

Experience

  • A minimum of 12 months experience working in a customer service environment.

Essential Competencies

  • Good PC skills - competent in using Microsoft Office to view email, spreadsheets etc.

  • Excellent spoken and written English, with strong spelling and grammar skills

  • Excellent telephone manner & written communication skills

  • Good typing speed and accuracy (>30wpm)

Working Hours and Conditions

  • This role is based in our Head Office in Clonskeagh, Dublin 4

  • Contract will be for 20 or 30 hours per week. Shifts are flexible so you should be too.

  • You must be available to work every weekend

  • Opening hours may change to suit business needs

    *The rota is compiled on a rotation basis so hours of work are known well in advance.

We all play to win. But we always remember the playing is every bit as important as the winning. We never forget our responsibilities to consumers and the wider communities we operate in. Paddy Power Betfair is an equal opportunity employer and supports workforce diversity.

By submitting your application online, you agree that: your details will be used to progress your application for employment. If your application is successful, your details will be used to administer your personnel record. If your application is unsuccessful, we will retain your details for a period no longer than two years, in order to consider you for prospective Paddy Power Betfair roles.

In February 2016, Paddy Power and Betfair merged to form one of the largest online betting operators in the world: Paddy Power Betfair plc. The merger propelled the enlarged group into the FTSE 50.

The Paddy Power brand boasts an international multi-channel betting and gaming group. The Paddy Power brand is widely seen as one of the most distinctive consumer brands in Europe. The Betfair brand is famous for Innovation. Betfair pioneered the betting exchange in 2000 – a product which altered the landscape of the sports betting industry.

Today, Paddy Power Betfair is a force to be reckoned with. We have a market-leading presence in the UK, Ireland, Australia and the USA, as well as a range of B2C and B2B operations across Europe.

Reference: 34047634

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