Customer Support Advisor

Posted 16 January by Smart 10 ltd
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Job Title: Customer Support Advisor
Salary: £16,500 per annum
Location: Stevenage
Contract: Full Time Contract
Hours: 35 hours per week Hours
: 35 hours per week (Shift work Monday-Friday between 8am and 9pm and Saturday 9am-5pm)

Company Profile: An excellent opportunity to join a specialist supplier in their Customer Service team supporting their members with any queries.

This role would suit someone with strong customer service skills and a confident, polite telephone manner!

The Role:

  • Processing sales orders
  • Helping members with product selection
  • Handling queries with deliveries, accounts and stock
  • Handling complaints
  • Making outbound call backs to members
  • Processing credit notes and refunds
  • Being aware of social media/website queries

Skills/Experience Required:

  • Good customer service skills
  • Polite and confident telephone manner
  • Good PC skills including use of MS Office (Word, Outlook, Excel)
  • Good communication skills, both written and verbal

Required skills

  • Communication Skills
  • Customer Support
  • Outlook
  • Sales
  • Telephone Manner

Reference: 39752198

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