Customer Support Advisor

Posted 3 October by Search Consultancy
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Customer Service Adviser - Birmingham - £20,000 per annum

If you're passionate about customer service, then this opportunity will no doubt strike a chord.

Working with a company who are the market leaders in their field, they are offering the opportunity to work in their industry and play an important part in achieving their vision.

You will be based at a busy Commercial Customer Support Centre and will join a high performing team which delivers exceptional customer service to customers every day. You will be adaptable and proficient in the many sources of communications such as phone, SMS, email and live chat.

Responsibilities include:-

* Provide an omnichannel experience to customers by responding to customer queries to achieve a first call resolution every time. This includes handling phone calls, Live Chats, text messages or email.
* Update and maintain the data on the system whilst building strong relationships with internal and external customers
* Processing contracts and resolving invoice queries
* Handling customer cancellation requests

Skills and experience required:-

* Previous experience in a similar role is required to be successful in this position, however full training and support will be provided to the successful candidate.
* Ability to multitask effectively
* Computer literacy
* Exceptional attention to detail
* Minimum GCSE in Maths and English grade C+
* Excellent verbal and written communication skills
* Strong interpersonal skills
* Ability to negotiate

If this role sounds of interest, then we would love to hear form you. Apply today and someone will be in touch.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Reference: 39054279

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