Customer Support Advisor

Posted 13 November by Thornbury Nursing and the Guild
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A rare and exciting opportunity has arisen for a Customer Support Advisor to join our team based in Bristol.

On a day to day basis, you will be guiding our candidates through our recruitment process, resolving their problems and making sure that their Thornbury Nursing and The Guild experience is second to none.

As a Customer Support Advisor, you will be confident with an excellent telephone manner, approachable and able to engage candidates effectively. You will be highly motivated and target driven with the ability to manage your own work and be in control. Above all else you will be passionate about creating a candidate experience like no other, and have ambition to deliver time and time again.

You will thrive in an environment where candidate experience is the key focus and your guidance and support will create and build our next generation of workers.

As a Recruitment Coordinator you will provide telephone guidance and
support our candidates through the full recruitment cycle.

With full systems training and plenty of support provided, we’re seeking a customer-focused Customer Support Advisor with a level-headed approach and some technical know-how.

What’s more, at Thornbury Nursing and The Guild we have an industry leading benefits package offering opt-in products including, taste cards, private medical insurance and discounted gym membership.

As (arguably) part of the most important team at Thornbury Nursing and The Guild, you will be eager to take responsibility for any given problem, support the candidate with an empathetic ear and provide a first time resolution.

Although there are targets to achieve, the larger focus is on providing great levels of service. To achieve this, you’ll need to be friendly, articulate, calm under pressure and aware of time constraints and how they affect others around you.

As a Customer Support Advisor your communication skills will be first class, you’ll have plenty of enthusiasm for providing great customer service and you’ll be a great team player. Strong judgement is key, as is a level head and an excellent eye for detail.

We have over 30 years’ experience of responding to last-minute clinical staffing requests. Our service is renowned for being fast, reliable, professional and most importantly trusted.

In the role of Recruitment Coordinator, shifts are 8 hours between the 8am and 6pm, Monday to Friday.

Our office is based in Long Ashton just outside of Bristol with great public transport links and parking nearby.

To be considered you must;

Possess strong IT skills, being proficient at using outlook, excel, word and systems.
Be able to form key relationships with candidates.
Have excellent attention to detail.
Be able to work individually and as part of a team, be extremely organised and flexible whilst being proactive in your role.
Have a confident telephone manner
Although a background in recruitment is desired, we will consider candidates that have a established background in administration.

To apply for the role of Recruitment Coordinator, please apply via the button shown.

Additional Keywords: Customer Service Advisor, Full Time, Customer Service Representative, Customer Service Rep, Customer Service Executive, Customer Support Advisor, Customer Support Representative, Customer Care Rep, Customer Services, Recruitment, Resourcer, vetting, CRB, References, Recruitment Consultant, recruitment coordinator, in house recruitment, recruitment officer, HR, HR Recruitment, talent Acquisition, sourcing, searching, cv, right to work, screening, prescreen, interview.

Thornbury Nursing and The Guild are a part of the ICS Group. ICS Group is an equal opportunities employer.

Reference: 36607208

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