Customer Support Advisor - £16,000 - £18,000 per annum – Dereham, Norfolk – Full Time Permanent.
Full-time 40 hours per week within the following hours:-
8am-7pm Monday to Friday. 8am-5pm on Saturdays and Bank Holidays.
Holiday Entitlement: 25 days plus Bank Holidays.
We are advertising for an award-winning internet based holiday car hire specialist with a strong customer focus and a reputation for outstanding customer service.
They are looking for experienced contact centre staff with a passion for being helpful and exceeding customer’s expectations. The successful candidate will join their existing contact centre team in providing award-winning service to their customers.
The job will involve:
- Taking inbound calls and replying to emails.
- Assisting customers using ‘Live Web Chat’
- Building a rapport with customers.
- Providing support to customers before, during and after the car rental period.
- Explaining to customers the benefit in booking car hire with them.
- Resolving issues during and after the car rental period.
- Going the extra mile to exceed customer’s expectations at all times.
What they require:
- A positive attitude and a passion for providing excellent customer service.
- A confident, friendly and polite telephone manner.
- Ability to empathise with all types of customer.
- Excellent communication skills – both verbal and written.
- Good time management skills.
- Excellent attention to detail.
- Good knowledge of Microsoft Office.
- Previous experience of complaint handling would be an advantage.
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