Customer Support Advisor

Posted 9 May by I4 Jobs Easy Apply

Customer Support Advisor - £16,000 - £18,000 per annum – Dereham, Norfolk – Full Time Permanent.

Full-time 40 hours per week within the following hours:-

8am-7pm Monday to Friday. 8am-5pm on Saturdays and Bank Holidays.

Holiday Entitlement: 25 days plus Bank Holidays.

We are advertising for an award-winning internet based holiday car hire specialist with a strong customer focus and a reputation for outstanding customer service.

They are looking for experienced contact centre staff with a passion for being helpful and exceeding customer’s expectations. The successful candidate will join their existing contact centre team in providing award-winning service to their customers.

The job will involve:

  • Taking inbound calls and replying to emails.
  • Assisting customers using ‘Live Web Chat’
  • Building a rapport with customers.
  • Providing support to customers before, during and after the car rental period.
  • Explaining to customers the benefit in booking car hire with them.
  • Resolving issues during and after the car rental period.
  • Going the extra mile to exceed customer’s expectations at all times.

What they require:

  • A positive attitude and a passion for providing excellent customer service.
  • A confident, friendly and polite telephone manner.
  • Ability to empathise with all types of customer.
  • Excellent communication skills – both verbal and written.
  • Good time management skills.
  • Excellent attention to detail.
  • Good knowledge of Microsoft Office.
  • Previous experience of complaint handling would be an advantage.

Reference: 35097073

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