Customer Support Advisor

Posted 5 April by The Business Connection Easy Apply

A fantastic opportunity to join a growing organisation which continually invests time and resources in the development of their staff. Our client is currently recruiting for an ambitious Customer Support Advisor to join a fast paced technology led business. Working closely with the after sales team, you will play a key part in exciting new projects and work within a great team environment. The Customer Support Advisor will be supporting the sales team; dealing with any complaints or enquires that may arise. The Customer Support Advisor will also be responsible for completing any admin work within the department.

The Customer Support Advisor will have a strong attention to detail and a minimum of 6 months` experience working within an office based environment. The Customer Support Advisor must have a strong customer service focus and excellent organisational skills.

Role

This is an exciting opportunity for an experienced and ambitious Customer Support Advisor to join a fast-paced technology led business.

Key Responsibilities:

  • Provide support to the line manager and office team as well as the field sales representatives with ad hoc duties
  • Build sustainable relationships of trust through open and interactive communications with colleagues, customers and cliental
  • Follow communications procedures, guidelines and policies.
  • Manage incoming calls
  • Identify and assess customers` needs to achieve satisfaction
  • Prepare product or service reports by collating and analysing customer information
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Input data into various computer programmes accurately and efficiently


Essential Skills:

  • Outstanding customer service skills are essential
  • Keen eye for detail
  • Confident and highly professional phone manner
  • Excellent time management and organisational skills
  • The ability to influence others through both self-confidence and thorough planning
  • IT literate with a sound knowledge of Microsoft Office
  • Keen to establish and develop new relationships
  • Outgoing with a level headed temperament
  • Enjoy working as part of a busy team


Keywords:

Customer service, Sales support, sales admin, Order processing, admin, inbound calling, reception,

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven`t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies

We are acting on behalf of the client as an Employment Agency in relation to this vacancy

We are an equal opportunities agency and welcome applicants from all backgrounds

Reference: 34831119

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