Customer Support Advisor

Posted 16 March by Platinum Financial Recruitment Easy Apply
Customer Support Advisor
£16,000 - £18,000 + Bonus
Sale, Trafford

Platinum Recruitment Group are recruiting for a Manufacturing business in Sale on a business-critical role to support customers with all aspects of order processing and customer service.

This is a business that started as a family run organisation 30 years ago and now operate globally.

With full training provided from the management team, you will be given the opportunity to receive future career prospects.

The business look after their employees which is why they have implemented:

*A 4pm Friday finish
*5% quarterly bonus scheme based on monthly objectives
*Life insurance cover

Your responsibilities will include:

*Providing help and advice to customers on products and services
*Organising the production and dispatch of appropriate samples
*Communicating courteously with customers by telephone and e-mail
*Processing orders accurately on to a computerised system and sending out order acknowledgements
*Producing job sheets and going out lists for the production and dispatch teams from the computerised system
*Collating all paperwork in preparation for invoicing
*Liaising with freight companies
*Investigating and solving customers' problems
*Handling customer complaints
*Develop and ensure excellent communications, both verbal and written, between Customer Support and internal and external customers
*Foster close working relationships with associated departments - Sales, HR, Production, Warehouse & Accounts
*Producing written information for customers, often involving use of computer packages/software

This is a role & a business where you can develop your current skill set. The business requires somebody who has experience working in a similar role to above where you can demonstrate transferrable skills.

To be apart of a great business, please apply or email your CV to

Required skills

  • purchasing
  • Customer service
  • order processing
  • Customer Support Advisor

Reference: 34704876

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