Customer Support Advisor

Posted 23 November by Juice Recruitment Ltd
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Customer Support (Helpdesk) Advisor



We are supporting a growing software organisation just on the outskirts of central Bristol who are looking to recruit a confident and articulate individual to join their Customer Helpdesk team.

Key Duties

This is a service desk role, taking inbound calls from end users and supporting bespoke applications and providing anything from online training to fixing challenging technical problems. This role demands a strong problem solver who is able to find solutions to problems using their own initiative.

We are looking for a support focused person who thrives on providing support to a range of customers. The role will be helping customers to get the most out of the software and ensuring they have the best possible experience.

Experience Required

  • Excellent customer service skills - the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious

  • Excellent organisational, written and oral communication skills

  • A strong sense of urgency

  • Ability to empower end-users to support themselves using our knowledge base

  • An appreciation for easy to use, intuitive software

  • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation

  • A desire to learn, master and teach

  • Awesome sense of humour

  • Previous experience within health and social care customer service would be a distinct advantage

This is a 12 week temporary to permanent position paying a salary of £17,000pa.

Hours: 37.5 hours Monday - Friday rising to 40 hours upon securing a permanent contract.

Interviews are due to be scheduled ASAP.

Required skills

  • Calls
  • Customer Service
  • Helpdesk
  • Technical Support
  • inbound calls

Reference: 34153070

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