Customer Support (Helpdesk) Advisor
We are supporting a growing software organisation just on the outskirts of central Bristol who are looking to recruit a confident and articulate individual to join their Customer Helpdesk team.
This is a service desk role, taking inbound calls from end users and supporting bespoke applications and providing anything from online training to fixing challenging technical problems. This role demands a strong problem solver who is able to find solutions to problems using their own initiative.
We are looking for a support focused person who thrives on providing support to a range of customers. The role will be helping customers to get the most out of the software and ensuring they have the best possible experience.
Excellent customer service skills - the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
Excellent organisational, written and oral communication skills
A strong sense of urgency
Ability to empower end-users to support themselves using our knowledge base
An appreciation for easy to use, intuitive software
Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
A desire to learn, master and teach
Awesome sense of humour
Previous experience within health and social care customer service would be a distinct advantage
This is a 12 week temporary to permanent position paying a salary of £17,000pa.
Hours: 37.5 hours Monday - Friday rising to 40 hours upon securing a permanent contract.
Interviews are due to be scheduled ASAP.
- Customer Service
- Technical Support
- inbound calls