Customer Support Advisor - Life Sciences

Posted 11 April by Langton Howarth Ltd Easy Apply Featured

Location: Office based in Over, Cambridge

The requirements of the Customer Support Advisor:

  • To be succesful in the role of Customer Support Advisor you will have a Life Sciences or Analytical/ Chemistry degree - e.g. Biology, Environmental Science, Organic Chemistry, Inorganic Chemistry, Biochemistry
  • Other qualifications or previous experience which meets the specification of the job description would be an advantage i.e. knowledge of: SAP Business One, dangerous goods shipping, sales order and quotation experience, purchasing experience, administration experience, freight, export, customer services, customer support, sales administrator position in a B2B environment
  • A team player who is driven by providing efficient operations and thrives on change and constantly striving to improve things around them
  • Excellent verbal communication and interpersonal skills are essential
  • As the Customer Support Advisor you will hold a full UK driving licence as my client’s offices are unreachable by public transport

The role of the Customer Support Advisor:

  • Process sales and purchase orders, record sales opportunities and provide relevant commercial quotations when needed, working with managers and researchers in the lab across customers such as: Hospitals, Academia, Research facilities all the way to smaller private customers to inlcude home beer brewers
  • Respond to customer enquires in a helpful, timely and professional manner, assisting in the processing of sales orders, order processing, web enquiries, telephone enquiries, fax, email, or other source enquiries in order to achieve sales and margin targets as set by the company
  • Help produce accurate quotations and generate tasks and files containing all essential information relating to that enquiry
  • Provide product technical support and advice to all customers and liaise with suppliers ensuring they offer products and technical information appropriate for our requirements including web technical enquiries
  • Liaise with the sales teams, all freight agents, chambers of commerce and other agents to ensure UK and overseas quotations and orders are processed efficiently and backed up with accurate documentation
  • Help maintain systems accuracy and ensure that all fields are being correctly entered into the company database for long term marketing projects and effective follow up
  • Completing all customer records accurately and within company policy
  • Perform accurate and complete data entry on all systems in a timely manner
  • Record customer complaints and champion any necessary systems changes needed
  • Provide cover in other departments including but not limited to accounts, marketing, and warehouse

My Client & Opportunity:

  • My client is one of the market leading manufacturers and distributors within the life sciences industry who have an exciting and innovative product portfolio of laboratory products, instrumentation and consumables that are outsourced to the end users in the; Academia, R&D, Bio Tech & Industrial sectors. They have built an outstanding reputation over the last 60 years and they have secured the trust of over 600 manufacturers to be the face for the sale of their products

This is an exciting opportunity for a motivated individual to make their first step into a customer facing scientific position, with opportunities to progress in the future within the company in a variety of other roles

Required skills

  • Biology
  • Chemistry
  • Customer Services
  • Customer Support
  • Laboratory

Reference: 34530543

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