Customer Support Adviser

Posted 15 March by SF Group Easy Apply

SF Group are currently recruiting for a Customer Support Advisor for our client based in Coventry. The role is paying £17,000 per annum and will increase to £17,500 after successfully passing the probation period.

Duties:

  • Deal with all telephone calls in a courteous and friendly manner
  • Complete call logs & record details of actions taken
  • Perform customer verifications
  • To adapt and change to the types of calls received from Business or Consumer
  • Ensure the customer receives a positive experience
  • Take ownership of all queries and see through to resolution
  • Ensure you are actively managing customers' expectations
  • Communicate and escalate all information to relevant people as appropriate
  • Handling and responding to email communications from customers with in SLA
  • Handle and resolve customer complaints via phone or email
  • Data entry
  • Communicate and coordinate with internal departments
  • Complete all reports and administrative work on time to required standard
  • Achieve all personal and team KPIs as set by the CSM
  • Attend regular team meetings and training events providing a positive contribution
  • Adhere to all policies and procedures as laid out by the Company
  • Undertake other tasks as reasonably directed from time to time
  • Follows all health & safety procedures

Skills and Experience:

  • Effective communicator/written and verbal
  • Good level of attention to detail
  • Excellent telephone manner
  • Attention to detail and accuracy
  • IT literate e.g. Word, Excel and Microsoft Outlook
  • Ability to remain calm and polite to customers at all times
  • Adaptability
  • Excellent listening skills

If you are interested in this position, please apply or call Harbinder Soul on .

Reference: 34694147

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