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Customer Support Administrator

Customer Support Administrator

Posted 27 April by Ideal Personnel and Recruitment Solutions Easy Apply Ended

Our client is a successful global manufacturing organisation with an innovative product range.

Due to continued growth and long-term expansion plans they are currently looking for an Customer Support Administrator. The ideal candidate will come from a customer services/administration background. You MUST have a real passion for providing excellent customer service - for helping customers, handling complaints and objections and problem solving. The success of this organisation is founded upon first class customer service. The successful candidate will have a positive "can-do" attitude, an outgoing approach, good personal drive and the ability to make decisions.

OBJECTIVE:

To ensure that customer service matters and sales administration issues are handled in a courteous and professional manner and resolved in the shortest timescales.

PRINCIPAL DUTIES:

  • Process customers' order received by fax, post or phone correctly and efficiently.

  • Enter customers' orders onto the computer system.

  • Providing quotations

  • Resolve customer queries.

  • Communicate internally and externally via telephone and email

  • Arrange special delivery/collections methods as requested.

  • Maintain an effective customer filing system.

  • Ensure customers' orders are correctly and efficiently fulfilled.

  • Liaise effectively with other departments.

  • Liaise with external personnel, to encourage and promote sales expansion.

  • Continually strive to recommend changes to the Sales Office Supervisor that will improve efficiency and performance.

  • Deal with any disputes surrounding invoices

  • Deal with returned goods

  • Validate customer claims for credit and reject those that are not justified and inform the customer accordingly.

  • Raise credit notes and send to customers.

  • Ensure customers are provided with and asked to complete returns documentation prior to sending back goods.

  • Arrange for replacement goods to be sent when required.

  • Assisting the Team Leader to collect customer debts using:

    Statements Telephone Fax Letter Solicitor’s, 7 day letter

  • Resolve queries on customer accounts.

  • Investigation of customer arrears.

  • Set up new user accounts.

    Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available.

Reference: 33392675

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