Customer Success/Support Consultant (Software)
Bury St Edmunds
£20,000 - £23,000
A highly successful Bury St. Edmunds based Software company is expanding their customer support team as their business, products and services continue to expand. The company have an exceptional senior management team, fantastic culture and a market leading software product. This company is a thriving business, achieving growth year upon year with a large and very happy national customer base. They pride themselves on offering exceptional first class customer service for their clients putting their own people and their customers at the heart of everything they do. Joining the organisation at this stage of growth will provide excellent opportunities for future career progression. Above all, the team are a group of real people with a passionate desire to deliver the best software and service to their users.
Commercial experience working in software support would be an advantage, but not essential. You should be a motivated, self-starter with excellent organisational and communication skills. You will ideally have hands on experience or an understanding of information technology or software as well as demonstrable experience of planning, time management and organisational techniques. Interpersonal skills necessary to effectively communicate over the phone and via email with a variety of individuals at all technical levels are required.
Provide outstanding customer service at all times
Deal with all customer queries and questions in a timely and professional manner
Manage customer tasks/tickets and coordinate work schedules of the developers
Allocate tasks to the correct technical team
Keep customers informed and up to date on how their projects and raised tickets are getting on
Advise customers on processes and timescales
Always promote the company and help identify new opportunities when speaking to customers
An excellent package and benefits are on offer along with a fantastic working environment.
To apply for this position or for more details please send your CV through for immediate consideration.
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