Customer Success Superstar

Posted 7 March by BrighterBox

Welcome to the world’s first lifestyle insurance company.

Our client helps businesses to love their people and provides life insurance, wellbeing and rewards in one simple app.

If you want to work in a fast-growing startup backed by VCs and on a big mission - look no further!

Job Description

This is probably the most important job in the whole company.

Building amazing technology, doing deals with world class insurance partners, onboard amazing brands - this is the 'easy' part - but if the people who are using the service day to day don’t feel that they are cared about, then its all a waste of time.

The business lives and dies by the quality of the customer success team - you will be the first line of contact that a customer has with the business, and every interaction is a marketing opportunity to impart the values and share the company's ethos. There will be amazing potential to grow and develop, as the early team members will report directly to the COO and will have the opportunity to grow a team.

The ideal candidate will have:
  • Strong academics from a top university
  • Experience in a high pressure environment - that could be at work or in university
  • A deep passion to work in a startup - with all the challenges that entails!
  • Incredible attention to detail - you will probably be the type who noticed every typo on lecture slides and never missed a full stop
  • An open attitude and willingness to learn - are you someone who is ready to put their hands up and admit what they don’t know - rather than winging it?
  • A fun / quirky side - do you have have joie de vivre?
  • A big heart - you might be the kind of person that strangers start telling their life story to on the tube or the one all your friends can rely on when they have something to talk about
  • A desire to be a part of a mission driven business - you would be expected to buy into the vision of helping people live longer, happier, healthier lives.

Skills / qualifications:
  • Undergraduate degree
  • Great writing / phone manner
  • Fluency with technology and able to understand quickly how to use new software / apps
  • Experience with CRM systems / intercom a plus

The perks:
  • £20k - 25k depending on experience
  • The potential of options in the business
  • Yoga , HIIT and mindfulness sessions in the office
  • Beer and Pizza on Thursday evenings
  • Breakfast and fresh fruit in the mornings
  • Artisanal coffee
  • Office dogs

Required skills

  • Customer Satisfaction
  • Customer Service
  • Insurance
  • Organisational Skills
  • Highly Detailed

Reference: 34628563

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