Customer Success Specialist - Global Enablement

Posted 8 March by Delaney Browne Appointments

Working for a Global Enterprise level business...

Job Summary

This position will partner with the Enablement leaders in the Customer Success function. The Global Enablement Specialist will contribute in developing and identifying continuous improvements opportunities, to streamline current processes and support the scalable growth solutions for our Customer Success leaders globally. The specialist will work on developing and documenting new or existing processes, gathering data and conduct analysis of sales effectiveness and productivity. They will collect information regarding status of action items, maintain high-level project schedule, raise potential issues to Enablement leaders and/or key stakeholders, along with recommending and implementing solutions as needed.

Global Enablement Specialist should showcase skills such as organization and planning, strong verbal and written communication, project management, strong business acumen and work well under pressure and with deadlines.

Job Responsibilities:

Respond to and resolve internal or partner inquiries pertaining to applicable business systems and operations

Contribute to project strategy, design, development, and successful implementation

Assist with the development of creating documented processes for all of Customer Success globally

This versatile role will be the liaise between Customer Success and other internal business partners to manage/coordinate project management contribution, meeting and event management, communications, and operational policy and processes

Assist the Enablement team leaders to manage critical projects, tasks, and other deliverables in an efficient manner; removing, reducing, or effectively navigating processes to prevent unnecessary delays; continuously focusing on improving business processes; using data and facts to guide decision making

Responsible for managing confidential, sensitive and critical work pertaining to compensation, rules of engagement, internal communications, escalations and work-flow processes and analyzing sales force realignment requests

Work with and gathering customer data reporting to provide business insights, identifying patterns, trends and translating those into actionable insights and business recommendations

Global Enablement Specialist has strong executive presence, organization and planning, strong verbal and written communication, analytical and business acumen and project management skills

Job Qualifications:

Required: Sales Management or Sales Operations or a minimum 6-year equivalent work experience

Preferred: Bachelor’s degree; preferably in Business Administration, Project Management, Communication or like

Exceptional verbal, written communication skills and strong detail orientation

Advanced/proficient in Microsoft Office (Excel and Access ++), Salesforce CRM, SharePoint, knowledge in service application for collaboration and work management platforms

Adept at project management and cross-functional collaboration

Experience developing relationships with sales professionals and executive leadership.

Required skills

  • Business Administration
  • Global Enterprise
  • Sales Operations
  • Enablement
  • Work Management

Application questions

Are you exp'd in Sales Management or Sales Operations or a minimum 6-year equivalent work exp?
Do you have a Bachelor’s degree; pref. in Business Admin, Project Management, Communication?
Adv in MS Office (Excel and Access ), Salesforce CRM, SharePoint,?
Do you have knowledge in service application for collaboration and work management platforms?
Are you adept at project management and cross-functional collaboration?

Reference: 34643080

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