Customer Success Manager

Job Role:

An exciting, fast growing technology media platform are looking for a motivated, Customer Success Manager to join their team in London.

Responsibilities:

• Work closely with sales teams and sales leaders to assist in winning business and ensuring that clients are successful with their investment.
• Work with client directly who have purchased their products to address marketing challenges.
• Provide responsive, empathetic and outstanding support to our customers, including through product training and consultation to new and existing clients.
• Translate program strategies developed by the client and the sales team into manageable projects.

Requirements:

• Over 2 years experience within a similar role (customer success, account management) at a digital media or marketing company.
• Knowledge of B2B online media, adtech, social media, lead generation and marketing automation systems.
• Understanding of the most recent trends around marketing and adtech.
• Strong analytical, assessment and problem-solving skills.