Customer Success Manager

A leading 'Technology' organisation based in the City of London are looking to recruit a 'Customer Success Manager'.

The role is French speaking so you MUST be able to speak fluent French and English.

You MUST have previous 'Account Manager / New Business Development' experience. This role is 70% Account Management and 30% New Business.

The role is paying £40K (£32K basic plus £8K bonus).


  • Responsible for building a rapport with customers and championing all issues including business, technical, billing etc.
  • Take ownership of assigned accounts and continue to maintain and grow customer revenue.
  • Create and maintain all major customer deliverables (proposals, statements of work, monthly reports) to provide over-the-top customer service and support
  • Ensure customer issues are resolved and dealt with in an efficient manner
  • Understand the customer’s goals and communicate the customer’s interests to the company
  • Lead regular calls and meetings with the customer
  • Understand the value proposition of our products and service and effectively communicates all offerings to the customer
  • Ability to travel across the EMEA region as required


  • Candidate’s must come from a related Technology Industry or SaaS background
  • 2-3 years experience working in an Customer Service/Customer Success position
  • Experience in global customer base account management
  • Excellent phone and e-mail communication with strong interpersonal skills
  • Organisational skills and attention to detail with the ability to multi-task
  • Ability to work in a highly dynamic, fast paced working environment where only self-motivated succeed.
  • Experience with a high volume of varied activity, including calls, demos, emails, face-to-face customer presentations, and more.
  • Extremely detail and process oriented
  • Self-motivated, goal oriented, and energetic
  • Works well in a team environment
  • Proficient in MS Office products including Outlook, Word, Excel and PowerPoint to an intermediate/advanced level
  • Fluent French and English


  • Competitive salary and pension
  • Private Medical and Dental insurance
  • Life insurance
  • Work with a fun and enthusiastic team who work hard and have fun while doing it

This is a fantastic opportunity to join a leading organisation with excellent career progression and generous staff benefits.


Application questions

Have you worked in an 'Account Manager' and 'New Business Development' role?
Can you speak fluent French and English?

Reference: 34839823

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