Customer Success Manager - Digital Marketing

Posted 22 January by Francis Consultancy

Job Title: Customer Success Manager - Digital Marketing

Location: London

Salary: £30-35K basic (dep on exp) + bonuses

Urgent new Customer Success Manager job! Do you have experience either within Digital Marketing or Affiliate Marketing? Do you have excellent client services experience? Are you looking for a new opportunity in a new, innovative and profitable Tech start-up? Then our Customer Success Manager job is the one for you!

Our client is a small but rapidly growing, well funded Technology start-up in the dynamic Digital Marketing sector. They are looking for a bright, talented and driven individual to join their team. Our client is looking for someone who has a solid background in client services and account management as well as excellent knowledge of Performance Marketing and/or Affiliate Marketing. Candidates with exposure to any of the major Digital Marketing channels - SEO, PPC, Email, Display, Programmatic - will be of interest too.

The day to day duties of the Customer Success Manager will include:

- Ensuring client delivery onto the company platform is expertly done

- Understand core client objectives as well as challenges.

- Train clients within the company platform to ensure they utilise it as best they can.

- Maintain promotional material including training content.

- Upsell services to clients ensuring retention as well as minimising churn.

The Ideal Candidate for the Customer Success Manager will have the following attributes:

- Bachelor’s Degree (Business, Marketing etc).

- 2-3 years Digital Marketing, Affiliate Marketing and/or Performance Marketing experience.

- Previous customer success or account management experience

- A good technical knowledge surrounding the digital marketing sector.

- Fantastic problem solving skills as well as the ability to take initiative and be flexible in all situations.

- Adaptable in a team environment, the candidate must be able to play different roles within the small team.

This is a fantastic opportunity for someone looking to work in a successful start-up company that wants to actually see their own work turn into growth themselves. Our client can offer the Customer Success Manager you a multitude of benefits as well as a degree of freedom you would not experience in similar roles, your opinion will really make a difference in shaping the future of this company.

If this sounds like an environment you would thrive and grow in, apply for the Customer Success Manager job now!

Application questions

Do you have 2-3 digital marketing experience?
Do you have customer success and/or account management experience?
Have you previously worked for an agency and/or a start-up?

Reference: 34292471

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