Customer Success Executive

Posted 8 March by Access Group Easy Apply Featured
Join our client account management team for our revolutionary bar/restaurant booking and enquiry management software, Collins. You will be responsible for helping to on-board new clients, troubleshoot for clients, check in on usage of the system and help up-sell new products to current clients.
You can be part of our young dynamic team, helping to grow something incredibly special at DesignMyNight Towers.

We have office dogs, an office bar, regular press nights out, perk box employee reward scheme, free fruit, tea, coffee, and beer pong Friday's. We work hard and play hard so if you like the idea of that keep reading…

Key responsibilities:
·Responsible for perfect usage of our Collins software
·Troubleshooting for clients,
·On-boarding new clients and up-selling extra bolt-on's
·Liaising closely with the Sales team to ensure their clients are all in order
·Liaising with our Tech team on any bugs in the software or improvements
·Reporting to the Account Manager and Co-Founder on client progress

Skills & Experience:
·Bubbly, charismatic and great communicator
·Experience in handling customer complaints/customer care
·Tech savvy and capable
·Extreme attention to detail and a passion for maintaining standards and quality in work
·Strong planner and organiser
·Ability to develop strong business relationships
·Energy, charisma and fun attitude

About the company:

Access UK Ltd

At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more.
We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That is why over 1 million users and over 10,000 organisations rely on Access software to help their organisation thrive.
Access Group acquired DesignMyNight in 2017. is one of the UKs Top 50 Start-ups and Guardian Small Business Award Winner 2015. The ultimate nightlife discovery tool, we inspire users to find the best nights out in the UK and provide a leading ticketing software for event organisers to help sell out their events. You can be part of our dynamic team, helping to grow something incredibly special at DesignMyNight Towers.

Reference: 34636861

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