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Customer Success Executive

Posted 23 February by BrighterBox Ended

Latest project of leading entrepreneurs

Company Description

Our client is reinventing how cars are bought and sold online. Their mission is to bring the car industry into the 21st century through ground-breaking products and best in class technology. They are a small team of experienced entrepreneurs, marketers and engineers who are passionate about creating amazing products. Join them and be part of something big. They are now looking for a Customer Support Executive to help customers sell their car through their platform across email, phone, SMS and online chat support software.

Job Description

What you’ll be doing

This role will work closely with our commercial, marketing and sales teams to offer the best possible experience for every one of their customers. Responsibilities include:
  • Responding to email, live chat and social media enquiries from customers selling their car through the platform
  • Talking to customers on the phone to answer any questions about the service
  • Collating customer feedback and working with the marketing and product teams to help evolve our service to better meet customer’s needs
  • Supporting the executive team in the smooth running of the business which will involve some office management, admin and client support tasks
What we’re looking for

We’re looking for an experienced customer support expert with:
  • At least 1-2 years experience working in telesales, customer service or other consumer facing role
  • Excellent writing skills, and able to quickly and accurately answer customer questions with excellent use of the English language
  • Experience working with CRM systems and customer databases
  • A 'people person’ with a polite, helpful and 'customer-first’ approach
  • A can-do attitude when it comes to helping and championing customers selling their car
  • Aptitude in handling tricky customer complaints, problems and issues
  • The ability to work closely with sales, marketing, commercial and technical teams
  • Experience of the car industry (or an interest in cars!) is helpful but not essential
Perks
  • Be part of a rapidly growing startup at the early stage
  • Have the opportunity for fast career progression
  • Work on customer experiences that will change an industry
  • Develop your skills and experience rapidly, and get ongoing training and support
  • Fun and relaxed and office environment

Reference: 34543199

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