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Customer Success Director

Posted 6 February by Intelligent People Ltd Easy Apply Ended
VP Customer Success
Salary: £90k - £100k + Equity
Central London

A Customer Success Director / Professional Services & Support Director / VP Customer Success is needed by an exciting high growth SaaS start-up in the digital publishing sector.

The Customer Success Director / Professional Services & Support Director / VP Customer Success will set up and deliver customer onboarding and ensure customer satisfaction with the service provided.

The Customer Success Director / Professional Services & Support Director / VP Customer Success will:

*Manage the full customer on-boarding process, services, presales, support, training, technical support.
*Gather post sales user requirements from customers and project manage the delivery of these requirements
*Gather user-feedback and optimise the onboarding & retention process
*Create and execute a strategy to drive growth opportunities
*Develop and maintain excellent customer relationships
*Work closely alongside the Sales teams and to attract new business

The Customer Success Director / Professional Services & Support Director / VP Customer Success must:

*Have excellent leadership and delivery experience in a Customer Success Role, including - support, services & training, presales and technical support.
*Have experience in a B2B customer success role or similar, professional services or support.
*Preferable experience in retail ecommerce, management consulting, software or tech environment.
*Can manage a customer success team in the near future

This is a fantastic opportunity for a Customer Success Director / Professional Services & Support Director / VP Customer Success to join a high-growth start-up and have the opportunity to make a great impact on the company growth.

Intelligent People is a specialist Customer Success Director recruitment agency.

Reference: 34409078

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