Customer Success Administrator

We are looking to recruit an Administrator to work in our Jersey office. This role will cover a variety of duties ensuring that our customers queries are responded to in a timely manner and our sales and service teams are well supported through accurate data entry and systems management.

The role involves regular interaction with customers, suppliers and internal departments.

• Run system reports to show all new orders and back order reports.
• Place relevant stock orders with respective manufacturers using online systems ensuring accuracy with items ordered and price purchased matches internal sales orders.
• Manage suppliers if stock is not received by the requested due date on the purchase order, updating systems with relevant back order information if applicable.
• Create and maintain positive relationships with customers, suppliers and all internal departments.
• Resolve queries relating to manufacturer and/or distributors invoices
• Answer queries about stock availability and progress of orders
• Liaise with key stakeholders to support and drive strong relationships and process improvement
• Undertaking any other reasonable tasks as requested by the line manager
• Ownership of Apogee Remote Management Application to ensure data accuracy
• Answer incoming contact and handle customer enquiries via email/phone/zoom
• Monitoring and maintaining of customer service desk portals
• Logging support and consumable requests
• Liaising with customer contacts
• Running regular service reports in excel
• Maintain the highest levels of client satisfaction through various interactions