Customer Specialist - peak relief Loughton Library
Please note this is a 6-month fixed term peak relief contract.
Do you enjoy working with people?
Are you enthusiastic about playing a key role in your local community?
A role model for excellent customer service?
Following the customer services open evening, Essex County Council have an exciting opportunity for a Customer Specialist.
The Customer Specialist role within the library service encompasses all the above and more. Working at the heart of the community, you will enjoy daily interaction with a wide range of people and have the rewarding opportunity to make a real difference to their lives.
The ideal candidate will enjoy working with customers of all ages and backgrounds. This includes planning and delivering regular events and activities for children, adults, families and older people, both within the library setting and at other venues in the community. You will also need to be confident in building relationships with local stakeholders, partners and community groups to identify opportunities to work together.
Effective communication skills are a necessity together with good listening skills to ensure that you can deal with customer enquiries and queries appropriately.
You will be required to carry out a range of clerical tasks and library routines, so the ability to learn and to work quickly and accurately under pressure is essential. You will need to be able to adapt and respond to a complex, ever-changing environment, taking opportunities to improve the way things are done, whilst considering best value for money for the customer and the organisation.
Library work is varied and can involve working on your own, as well as working with teams both locally and across the county, so you need the ability to motivate yourself for both types of work. Although the job will have a base location and a regular rota, you will be expected to work flexibly and be able to travel to cover at other local libraries.
Above all, we are looking for people who genuinely enjoy operating in a customer-focused organisation.
Qualification certificates should be brought to interview.
As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://dbs-update-service.
Essex County Council is proud to offer an excellent benefits package to all its employees. More information can be found on https://benefits
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.
We seek the best talent from the widest pool of people as diversity is key to our success.
If you have any queries regarding this role, or require anything further, please contact the Resourcing Team on .
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