Customer Solutions Team Manager

Posted 5 February by Artis Recruitment
With an established reputation for strong service delivery, our Client is looking to engage with a Customer Solutions Team Manager to support and further improve their high standards of customer service by leading and enhancing overall levels of customer complaints resolution.

Essentially you will consider yourself
*Passionate about developing customer resolution and service improvements.
*An expert in customer complaint resolution within a regulated environment.
*To have a strong commercial outlook to ensure business focus.
*A highly motivated, influential leader who will be able to inspire success through others.
*An effective communicator, who can deliver change, and be able to demonstrate when you have delivered excellent performance results and embed a culture of continuous improvement.
*Ability to act as a driver for change.

This is a very varied and exciting role which will require review of existing procedures, implementation of change and solid leadership skills from the start. You will support development/enhancement within a professional services environment.

Artis Customer Contact is a premier specialist resourcing consultancy focused solely on the supply of senior Contact Centre, Customer Service and Customer Experience professionals

Required skills

  • coaching
  • team leader
  • leadership
  • team manager
  • process improvement
  • customer resolution

Reference: 34397949

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