Essentially you will consider yourself
*Passionate about developing customer resolution and service improvements.
*An expert in customer complaint resolution within a regulated environment.
*To have a strong commercial outlook to ensure business focus.
*A highly motivated, influential leader who will be able to inspire success through others.
*An effective communicator, who can deliver change, and be able to demonstrate when you have delivered excellent performance results and embed a culture of continuous improvement.
*Ability to act as a driver for change.
This is a very varied and exciting role which will require review of existing procedures, implementation of change and solid leadership skills from the start. You will support development/enhancement within a professional services environment.
Artis Customer Contact is a premier specialist resourcing consultancy focused solely on the supply of senior Contact Centre, Customer Service and Customer Experience professionals
- team leader
- team manager
- process improvement
- customer resolution
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