Customer Solutions Representative
Leeds, West Yorkshire
Looking to take on an exciting, new role as a Customer Solutions Representative? Want to develop a rewarding career with a multi-award winning business? If so, our client would love to hear from you.
About the Company:
Our client is a leading provider of retirement solutions for the over 50s. Since 2004 they have been helping current, and soon-to-be, retirees make the most of their finances, enabling them to enjoy their retirement.
Now, our client is looking for a friendly and personable Customer Solutions Representative to join their team in Leeds.
- Basic salary of £18,000 - £20,000 DOE
- OTE of £27,000 uncapped
- Healthcare cash plan
- The opportunity to gain CeMAP and CeRER qualifications to progress into aMortgage/Equity Release Advisor role
- Friendly and dynamic work environment
- Full induction
- 25 days’ holiday plus Bank Holidays and your birthday off
For our client, customer service is everything. They’ve been ranked as number 1 in financial services for customer experience by Investors in Customers and you will play a key role in helping our client to maintain their outstanding level of service.
Our client offers fantastic career opportunities, outstanding rewards, development and training all underpinned by their fantastic Partnership Academy where they support you to develop your career through exam support and ongoing training programmes.
The company will provide you with great training to bring you up to speed, as well as excellent progression opportunities to ensure you can build an engaging and rewarding career.
As a Customer Solutions Representative, you will promote the benefits of our client’s retirement income services to their over 50s customer base and ensure that a first-class service is delivered.
Specifically, you will:
- Contact prospective customers and discuss the services our client offers (absolutely no cold calling)
- Assess customers’ needs
- Build rapport with customers
To join our client as a Customer Solutions Representative, you will need:
- Previous experience of dealing with customers over the phone
- Experience of working to targets
- Great communication skills
- A positive, 'can do’ attitude
- A proactive approach
Experience within a financial services company would be beneficial but not essential.
Our client is looking to hear from individuals with experience as a Customer Service Representative, Outbound Sales Executive, Customer Service Executive, Telesales Executive, Call Centre Rep, Sales Executive or Account Manager.
Candidates with experience in sales, telesales, customer service, mortgages, equity release or a call centre environment are also encouraged to apply.
This is a full time role, working Monday - Friday and 1 in 4 Saturdays with a day off in lieu. You will work 9:00 - 17:30 for 3 days per week and 11:30 - 20:00 for two days per week. Saturday hours are 9:00 - 17:00.
Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you’re seeking a fresh, new challenge as a Customer Solutions Representative, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.