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CUSTOMER SOLUTION MANAGER - HEATHROW

Posted 28 February by Kevin Theobald Recruitment Agency Easy Apply Ended

Our client based near Heathrow are currently recruiting for a Customer Solution Manager. The company is an international courier company that specialises in the cold chain sector.

Salary: up to £50k

You will be part of a cross functional team in a diverse job where you will hold a logistics and customer relationship role.

This requires collaboration with Operations, Customer Services and Sales & Marketing. Active support and co-operation within the business will be required

Duties include:

  • Actively support the expansion of the customer portfolio with a clear focus to support financial targets for growth.

  • Meet and support customer requirements to develop ad-hoc and long term logistically solutions

  • Assist with Contract and SLA completion and on-boarding of key & global customers.

  • Develop and maintain customer KPI reporting in collaboration with Operations and Sales & Marketing.

  • Ongoing collection and use of Root Cause data, internally and externally to support service performance improvements for designated customers

  • Understand and participation in strategic initiatives and sales development projects and strategies.

  • Assist in developing customer bespoke requirements which interface with IT & Process systems

  • Support in developing management and customer facing presentations and reporting.

Essential requirements:

  • Higher level education.

  • Previous cold chain experience essential

  • Good verbal and written communications skills

Required skills

  • Pharmaceutical
  • Supply Chain
  • Cold Chain
  • international courier

Reference: 34264783

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