You will be working for a large, well- known and respected business on the dedicated customer service team. You will have excellent experience in customer services, including retail, hospitality and call centre. You will be looking for a long term successful career in a company that can offer you progression and success.
This is an excellent opportunity for an individual who demonstrates face to face customer service experience looking to develop their career. We will support and guide you through the interview process, offering our own experience and knowledge of both the role and company. You will be given 5 weeks training once starting with the business.
You will be working between the hours of 08:00am-06:00pm, Monday to Friday, 37.5 hours a week. The basic salary for this role is £16,000 per annum, located in central Kettering offering excellent public transport links.
This customer service role offers great benefits, including but not limited to a discounted gym membership, cycle to work scheme, discounted health membership scheme, covering £550 worth of health care for you and your family and a company share scheme which can see savings double if not triple.
Your main duties of this role are taking bookings and organising appointments, other duties will include:
* Inbound and outbound calls
* Managing Surveyor's diaries
* Discussing customer's property plans
* Re-scheduling surveyor's appointments where necessary
* Keeping data up to date, through excellent administration skills
* Working to company and individual targets
* Internal communication to various departments
* The use of internal CRM system
You must be someone who is passionate towards customer service and has strong organisational skills. You should be IT literate, have strong literacy
and numeracy skills and have the ability to build a strong rapport with customers.
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