Customer Services

Posted 5 April by Slater & Gordon (UK) LLP Easy Apply

Customer Service Opportunities

New Client Services, Watford

£17k basic salary rising to £18k after probation plus excellent benefits and commission

37.5 hours per week

Client service is at the heart of Slater and Gordon and we take pride in the impressive headlines we generate, demonstrating our range of work and the relentless pursuit of justice by our Solicitors.

Our advisors are the first point of call for anyone who needs legal support or guidance so we need individuals with exceptional customer service skills and a genuine passion for delivering a friendly and helpful experience over the telephone.

If you have got the talent, ambition and focus and are looking for a stimulating and rewarding career we would love to hear from you.

Responsibilities to include:

  • Listening to our customers, understanding their needs and providing tailored solutions to help them move forward

  • Building and maintaining strong relationships with our customers

  • Showing a caring, empathetic attitude towards colleagues and customers by displaying a positive and friendly manner

  • Collating detailed information with accuracy

  • Assessing information

  • Contacting clients to clarify information

About You:

  • A genuine desire to provide an excellent customer service every time

  • An excellent level of attention to detail

  • Proven relationship building

  • Clear and empathetic communication skills

  • Team spirit and can-do attitude

What we offer in return:

In return we offer a competitive salary with market leading benefits, a positive and inviting work environment, exposure to industry specialists and the fantastic opportunity to develop a rewarding and successful career with an award winning law firm.

Shift patters are Monday to Friday 9am to 5:30pm or 11:30am to 8pm, Saturday 9am to 3pm or 11am to 5pm and Sunday 12pm-6pm. Weekend days are on a rotational basis on average 2 per Month and if you do work one you will receive a day off in Lieu.

About us:

Slater and Gordon are a leading consumer law firm and our mission is to give people easier access to world class legal services. The firm provides specialist legal and complementary services in a broad range of areas and our clients are the centre of it all.

How to apply:

Please click "APPLY NOW" and follow the steps. Should your application be shortlisted a member of the recruitment team will be in touch.

Required skills

  • Communication Skills
  • Customer Service
  • Telephone Manner
  • Exceptional Listener
  • Friendly Personality

Reference: 34833520

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