Customer Services Trainer - Online Beauty Brand - London

Posted 1 March by JBCCONNECT LIMITED Easy Apply

This is an amazing role with an ecommerce Beauty / Skincare Retailer


The company are looking for a passionate trainer to maximize the team’s effectiveness by ensuring the staff have a thorough knowledge of products, services and can effectively use closing skills, troubleshoot, resolve problems and provide a positive customer experience to existing and potential customer base.

Duties include -

Reporting to the Customer Service Manager

- Assisting in the delivery and implementation of various training solutions and activities to meet business needs

-induction of new staff & monitoring their progress

-induction of temporary staff and any on-going coaching

-bespoke training courses for the on-going development of the team

-on-going training for new policies, website functionality and associated coaching materials

* Creating, producing and maintaining training manuals and associated coaching materials

* Followup training with 1 to 1 coaching

* Compiling and maintaining a personal training file on each team member

* Supporting management in the evaluation of the customer experience through new training initiatives

Person Specification

Excellent interpersonal skills with hands on experience of the training cycle, including on-going coaching.

Training experience within Head Office / ecommerce would be beneficial with a passion for Beauty !

The ability to write own training programmes as well as implementing classroom and one to one coaching

Must possess a constant, infectious positive attitude and lead by example

The company are quickly becoming market leaders and are growing at a phenomenal rate, excellent benefit and salary package and discounts on amazing products !!

Reference: 34246080

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