Customer Services, (temporary ongoing), Chippenham

Posted 9 March by Juice Recruitment Ltd

We currently are seeking Customer Service Advisors to work for one of our Chippenham clients.

The aim is to deliver a high quality customer experience which meets the agreed expectations of their clients.

Key tasks

Customer Service:

  • Answer and process calls in a professional, consistent and responsive manner.
  • Develop good relationships with customers providing each one with a positive call experience.
  • Complete all credit/debit card payment and other transactions accurately.
  • Achieve the required standards in quality monitoring assessments.
  • Resolve any customer service issues using information provided.
  • Effectively deal with challenging customers in a positive manner.
  • Anticipate problems and resolve issues before they become visible to the customer.
  • Carry out any other tasks requested by a Team Leader or a Manager.
  • Key Skills


Computer literate with accurate keyboard skills

Educated to GCSE level with English and Maths at Grade C or above

Good attention to detail

A good verbal communicator who can explain information in a clear and concise manner

Considerable Customer Service Experience.

Experience in handling challenging calls and resolving complaints

Experience of working in a fast-paced environment


Experience in a call centre environment

Qualifications in Customer Services

Knowledge of administration and clerical processes

Required skills

  • Communicator
  • Customer Service
  • Resolving

Reference: 34652850

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