Customer Services Team Leader

Posted 3 October by Huntress

Customer Service Team Leader - 9m FTC
Sittingbourne, Kent
£20,000 to £25,000

Customer Service Team Leader required for a leading company based in the Sittingbourne, based on a 12month full time contract.

You will be responsible for managing the day to day operations of the customer support teams, and driving the continuous improvement of processes

Responsibilities will include:

  • Motivate and inspire the team to reach and exceed all set targets / KPIs
  • Coach the team to maximise every interaction with every customer
  • Lead by example, coach and motivate the team
  • Ensure the team have a continuous line of communication with customers
  • Ensure and deliver results to customers in a timely manner
  • Action and resolve verbal and written complaints, only escalating when required
  • Work with department Team Leaders to implement best practice and encourage sales
  • Accurately identify product issues and take appropriate action to resolve them
  • Candidates should have proven skills in customer services based team management, act as a day to day point of contact for individual team members, as well as guiding whole teams through change and service improvement.

Essentially the role requires a customer service based manager/team leader with a proven background of leading and driving forward a customer services team

Huntress does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Reference: 33459794

Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job

Email me jobs like this

By clicking Submit, you accept our Terms & Conditions.