E commerce customer services essential
Manage an existing sales order processing and customer services team
Performance reviews for each member of staff on a regular basis
Responsible for hiring new staff as staff development
Dealing with customer complaints & solving customers problems
Dealing with Amazon, eBay & Tesco case escalations.
Set up live chat for the business
Be able to make pricing decisions for bulk orders & help the team upsell.
Checking for fraudulent orders.
Oversee returns & process refunds
Dealing with warranty claims
Dealing with manufactures for product issues.
Manage Incoming calls of around 150 a day.
Manage incoming Emails across all platforms of 200 a day.
Undertake a number of KPI’s
Able to multitask, with ability to meet deadlines and a strong sense of urgency.
Finding ways to improve services
Newman Office Personnel thank all candidates for their interest and will try to contact successful applicants within 72 hours -please assume you are unsuccessful on this occasion if you have not heard from us in that time. Newman Office Personnel will act on your behalf in relation to this role and forward your details if successful,
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