Customer Services Supervisor £28k neg

Posted 7 March by Newman Office Personnel Easy Apply

E commerce customer services essential

Manage an existing sales order processing and customer services team

Performance reviews for each member of staff on a regular basis

Responsible for hiring new staff as staff development

Dealing with customer complaints & solving customers problems

Dealing with Amazon, eBay & Tesco case escalations.

Set up live chat for the business

Be able to make pricing decisions for bulk orders & help the team upsell.

Checking for fraudulent orders.

Oversee returns & process refunds

Dealing with warranty claims

Dealing with manufactures for product issues.

Manage Incoming calls of around 150 a day.

Manage incoming Emails across all platforms of 200 a day.

Undertake a number of KPI’s

Able to multitask, with ability to meet deadlines and a strong sense of urgency.

Finding ways to improve services

Newman Office Personnel thank all candidates for their interest and will try to contact successful applicants within 72 hours -please assume you are unsuccessful on this occasion if you have not heard from us in that time. Newman Office Personnel will act on your behalf in relation to this role and forward your details if successful,

Reference: 34630916

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