Customer Services Specialist - German - Day Shifts

Posted 18 October by Partnership Jobs
The role Customer Services Specialist - German - Day Shifts

We are looking for a Customer Services Specialist to join our busy team based in our Malta office on a Day Shift role (40 hours 5days)

Why we need you

You'll be our Group ambassador liaising directly with our players via email and live chat to answer their questions resolve their queries always providing fast accurate thorough and friendly responses You will strive to ensure the player's experience is a positive one and finally be on top of your game when having to inform players of any upcoming promotions

We'll provide you with everything you need starting with a comprehensive 3 (three) weeks training course specially tailored to aid you in your new job and continuing with response templates promotional material and management back-up so that you can focus on keeping our customers happy and constantly improving their end-user experience

Who are we looking for

The ability to demonstrate excellent verbal and written communication skills in German and English and to be customer-focused You should be highly organized with great attention to detail and able to evaluate and prioritize customer demands

We're a busy team so you'll enjoy a fast-paced office environment working to agreed targets as we strive to grow our brands and develop our services

As the ideal candidate you will have

We expect you to be familiar with MS Office especially Word and Excel and minimum typing speed of 40 wpm Any customer service or contact center experience as well as proficiency in any additional languages will be in your benefit

What's in it for you

The salary for this job is based on experience so whilst we are not able to provide such details at this stage we can confirm that we do offer an excellent salary and benefits package Our benefits include a discretionary annual performance bonus premium health and dental insurance for you your partner and your children (providing you all live at the same address) and a generous company contribution into a private pension scheme every month

We have an Employee Assistance Programme where you receive complimentary and confidential support from professionals who offer independent advice 24 7 To support you in developing your skills and career we will provide ongoing training

We contribute 5 25 daily towards your breakfast and lunch In addition there is free fresh fruit snacks and drinks As an advocate of work life balance we offer PIA an annual personal interest allowance where we encourage personal learning outside of working hours e g driving lessons cookery classes and circus training (to name a few that our people have used this towards)

What happens next

We will aim to get back to you as soon as possible If you meet the criteria we'll invite you for a phone or video interview

The Group

The Stars Group owns or licenses gaming and related consumer businesses and brands including PokerStars PokerStars Casino BetStars Full Tilt FOX Bet BetEasy Sky Bet Sky Vegas Sky Casino Sky Bingo Sky Poker and Oddschecker as well as live poker tour and events brands Collectively these and other brands of The Stars Group have millions of registered customers globally forming one of the world's largest and most licensed publicly listed online gaming companies This role is in the Group's Malta service office in the Global Support Services team

Reference: 41186782

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