Customer Services Specialist - French - Day Shifts

Posted 3 January by Aggregator Network
The role Customer Services Specialist - French - Day Shifts

We are looking for a Customer Services Specialist to join our busy team based in our Dublin office on a Day Shift role (40 hours 5days)

Why we need you

You'll be our Group ambassador liaising directly with our players via email and live chat to answer their questions resolve their queries always providing fast accurate thorough and friendly responses You will strive to ensure the player's experience is a positive one and finally be on top of your game when having to inform players of any upcoming promotions

We'll provide you with everything you need starting with a comprehensive 3 (three) weeks training course specially tailored to aid you in your new job and continuing with response templates promotional material and management back-up so that you can focus on keeping our customers happy and constantly improving their end-user experience

Who are we looking for

The ability to demonstrate excellent verbal and written communication skills in French and English and to be customer-focused You should be highly organized with great attention to detail and able to evaluate and prioritize customer demands

We're a busy team so you'll enjoy a fast-paced office environment working to agreed targets as we strive to grow our brands and develop our services

As the ideal candidate you will have

We expect you to be familiar with MS Office especially Word and Excel and minimum typing speed of 40 wpm Any customer service or contact center experience as well as proficiency in any additional languages will be in your benefit

What's in it for you

The salary for this job is based on experience so whilst we are not able to go into detail at this stage we can say that we offer great salary packages and a discretionary annual performance bonus In addition we can provide advice and dedicated assistance to those moving to Dublin

We offer health and dental insurance for you your partner and your children (if you all live at the same address) In addition you can join our company pension scheme You can make the most of our personal interest allowance in order to learn something new or pursue a hobby If you have a baby whilst you work for us we will give you 1000 EUR as congratulations

Our in-house training and development team deliver fantastic support to develop your skills and support you in progressing your career

We have a canteen which offers hot and cold options for breakfast and lunch and we contribute 3 daily towards this In addition there is free fresh fruit snacks drinks and an onsite gym (if you're into that kind of thing)

What happens next

We will aim to get back to you as soon as possible If you meet the criteria we'll invite you for a phone or video interview

The Group

PokerStars is part of Flutter Entertainment Plc a global sports betting gaming and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange Flutter brings together exceptional brands products and businesses and a diverse global presence in a safe responsible and ultimately sustainable way

We are an equal opportunity employer that values diversity We do not discriminate on any protected characteristic as defined by applicable law

We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process If you need assistance please contact talent starsgroup com

Please note we cannot accept general applications this inbox is just for providing support to those who need it

Reference: 41164254

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