Customer Services Representatives

Posted 14 March by Adecco UK Limited Easy Apply Ending soon
Responsibilities

*Manage large amounts of inbound and outbound calls in a timely manner
*Follow communication "scripts" when handling different topics
*Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
*Sieze opportunities to upsell products when they arise
*Build sustainable relationships and engage customers by taking the extra mile
*Keep records of all conversations in our call centre database in a comprehensible way
*Frequently attend educational seminars to improve knowledge and performance level
*Meet personal/team qualitative and quantitative targets
*Managing large amounts of inbound and outbound calls in a timely manner
*Following call centre "scripts" when handling different topics
*Identifying customers' needs, clarify information, research every issue and providing solutions

Requirements

*Previous experience in a customer support role
*Track record of over-achieving quota
*Strong phone and verbal communication skills along with active listening
*Familiarity with CRM systems and practices
*Customer focus and adaptability to different personality types
*Ability to multi-task, set priorities and manage time effectively.

Details

*Annual Salary of £16,000 to £20,000
*Work hours Monday to Friday 09:00am-17:00pm

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Required skills

  • CUSTOMER SERVICE / CALL CENTRE

Reference: 34680042

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