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Customer Services Representative

Customer Services Representative

Posted 9 March by Yolk Recruitment Ltd Easy Apply Ended

The Opportunity

Due to expansion a young energetic yet professional technology company based in brand new offices in Penarth are looking for an experienced Customer Service Representative to join their team. This role offers a competitive salary between £18,000 - £22,000 with excellent company benefits and career progression.

The Role:

  • First point of contact for incoming customer queries
  • Taking inbound and making outbound calls and answering live chats and messages
  • Talking to customers enthusiastically about services and explaining features and benefits
  • You will be talking to prospective customers enthusiastically about the key benefits of the web-based solution, explain how the system works and how it can benefit the customer long-term

Skills / Experience

  • Confident in speaking on the telephone with existing / prospective customers
  • Confident with computers - word, excel and outlook
  • Ability to type quickly and accurately
  • Strong organizational skills - ability to prioritise workload
  • Whilst we’re not expecting a technical expert, you must be pretty confident with computers, especially Word, Excel and Outlook. Ideally you have experience of finance, insurance or banking


  • £18,000 - £22,000 (depending on skills and experience)
  • 22 days holiday per year (plus bank holidays)
  • You can earn an extra day holiday for each full year you are with us
  • You’ll get to work in one of the hottest tech startups in Cardiff
  • Brand new offices with free gym, games room (and a ping pong league!)
  • Private Medical Insurance and income Protection insurance
  • Company Pension Plan
  • Cycle to Work Scheme
  • Great company socials organized by our very own Ministry of Fun

How to Apply

If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Miriam Thomas at Yolk Recruitment.

*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.*

'Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.

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Reference: 34651669

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