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Customer Services Representative

Posted 21 September by First Technical Recruitment Featured Ended

Customer Services Representative
Crewe
Contract (12 months)


Summary
This vacancy is within the Agent Support Team, which offer telephone based support to over 300 agents selling products across the UK and Ireland.

Responsibilities:
This can be a variety of technical assistance with their mobile delivery tool application, helping them manage their orders in their online 'portal' as well as Asset, Commission and Cylinder Tracking issues. 

Skills
• The successful candidate will need to be technically minded and comfortable explaining difficult concepts over the phone
• The candidate will also need to show the ability to take ownership and responsibility of an issue from start to finish
• Must be an active listener and able to communicate effectively to internal/external persons
• Strong understanding of Standard I.T. Packages i.e. Office/Excel/Word  
• Issue diagnosis
• Next issue avoidance
• Relationship management

At First Recruitment we understand just how important it is to secure the right people. That's why our consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.

This is a superb opportunity for anyone looking to work for a reputable organisation.

Reference: 33362167

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