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Customer Services (medical products) to £19,425 p.a. + benefits

Posted 29 May by Platinum Resourcing (UK) Limited Ended

Do you have customer service experience and enjoy working in a friendly team? In this role working from 10am - 6pm you will be contacting patients by phone on a daily basis, ensuring they have enough medical supplies and recommending new products which may be of interest.

Please note: working hours are 10am - 6pm Monday to Friday and additional benefits include:


  • Contributory Pension Scheme

  • Private Healthcare

  • Life Assurance

  • Child Care Voucher Scheme

  • Subsidised canteen and free parking onsite

Key Responsibilities:

  • Daily phone contact with patients - providing excellent customer service.

  • Maintaining/growing business by promoting new medical products on the phone.

  • Making 60-70 outbound calls per day to existing customers to ensure they have enough medical supplies and are satisfied with the service provided.

  • Constantly updating and maintaining customer database and assisting with general admin duties.

Essential Skills/ Experience:

  • Proven telephone experience within a customer service / sales background is essential (any knowledge of medical/healthcare/pharma industry would be useful but training will be provided).

  • Experience of upselling / cross selling in a target driven environment.

  • Good listening skills with an empathy towards patients with complex medical conditions.

  • Good MS Office and CRM skills.

  • Confident and professional telephone manner.

  • Strong written and verbal communication skills with the ability to work well in a team.
  • Candidates' suitability for positions will be judged exclusively on criteria relating to qualifications, knowledge, skills, experience and attitude. There will be no discrimination on any other grounds.

  • Due to the volume of applications for this vacancy Platinum Resourcing will only be contacting those candidates that we feel meet the strict criteria our client has stipulated. If you don't hear from us within 3 working days, please accept our apologies but we are unable to help you on this occasion. Follow us on LinkedIn, Facebook & Twitter for further vacancies.

Required skills

  • Customer Service
  • Database Administration
  • Outbound Calls
  • Sales

Reference: 34294580

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