Customer Services Manager

Posted 21 June by AdMore
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Customer Services Manager
London -£60k (Flexible working)

Are you an entrepreneurial, forward thinking leader? Do you have experience working in the Hospitality industry? Do you want to develop your career and work for an organisation going through a huge period of growth and transformational change?

This role is perfect for an enthusiastic and ambitious Customer Experience Manager to lead the customer journey, customer feedback, deliver fantastic service while being proactive with insight reporting and leading continuous improvement.

What will this role Customer Services Manager involve?

  • Lead and deliver a high service culture and build on the company's great reputation

  • Working with operations team to uphold exceptional service through each stage of the customer journey

  • Deal with customer feedback promptly and effectively find solutions

  • Running, evaluating and refining all customer touch points

  • Contributing to the wider success of the business

What skills/qualities will you need for this role?

  • Excellent Communication skills

  • Ability to travel

  • Strong Commercial and Business Acumen

  • Excellent project management skills

  • Degree calibre

Customer Services Manager - London - £60k - Hospitality

This role is being managed by AdMore Recruitment limited, a leading specialist to the Retail, Hospitality and Consumer sectors providing support to our clients across the UK.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
By applying to this vacancy you are consenting to AdMore Recruitment contacting you and processing your data in line with our Privacy Policy under GDPR (General Data Protection Regulations). If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us.

Reference: 43111755

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