Our client has a vacancy for Customer Services Executive. This is a full time permanent position.
Your role will be to make sure that customers are happy, an ability to put yourself in the shoes of the customer is a must! Sometimes you’ll be expected to identify and help develop new opportunities for new clients, maintain accurate, detailed records and reports whilst managing your workload through liaising closely with other members of the team.
We’ll be looking for you to answer the telephone hotline and inboxes.
You will need to be well-organised, confident and motivated, with great attention to detail. You will be happy working in fast-paced environment with the ability to multi-task and meet deadlines. Working as part of a team you will be proactive in offering ideas and suggestions to improve processes.
They will expect the right person to ensure the smooth day-to-day administration of programmes across several key clients, completing regular tasks on time and to an excellent standard.
Above all, they are looking for someone who lives and breathes their relaxed and agile culture, so you’ll fit right in with how they do things:
- An aptitude to work as part of a small team whilst retaining ownership of assigned work
- A passion for providing excellent customer service
- A professional and personable telephone manner
- Great written and verbal communication skills
- Good knowledge of Microsoft Excel and Word
- Proven organisational skills and the ability to prioritise tasks
Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available.