Customer Services Coordinator

Posted 5 days ago by Auto Talent Easy Apply

We have a great opportunity for two experienced Customer Services Coordinator to join a large independent commercial vehicle fleet service and support company based in Cambridge. As a Customer Services Coordinator you will be joining an established team to help with the increase in business.

Your main duties as the Customer Services Coordinator include:

  • Answering inbound calls to the Customer Service Centre
  • Organise work flow of engineers to meet productivity, efficiency and quality targets
  • Use Kerridge to log all jobs
  • Update customer records on CRM System
  • Keep customers updated during works and ensure they receive the optimum customer experience.
  • Upon job competition by engineer process customer invoices in the Kerridge system
  • Escalate any invoice or query to the appropriate supervisor or coordinator.

As the Successful Candidate you will be:

  • From a Customer Service Centre Background
  • Experienced within a customer orientated, service environment, preferably within the automotive industry
  • Strong IT Skills, Kerridge or R2C experience preferred
  • Fluent in English with excellent verbal and written communication skills
  • A proactive problem solver capable of dealing with internal and external customer queries

Salary, Working Hours:

  • Any 5 out of 7-day rota Monday to Sunday
  • 8-hour shifts between the hours of 6am and 10pm
  • £22,500 PA
  • Pension
  • Regular Target Incentives.

Due to the volume of applications we receive we will only be able to contact you should your skill set, and experience match our client's requirements.

Required skills

  • Customer Service
  • Kerridge
  • call centre
  • R2C
  • fleet service advisor

Reference: 35842264

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