Customer Services Coordinator

Posted 8 March by LSA Recruitment Easy Apply Featured

Customer Service Coordinator, Haslemere - £21-23,000

Our client, a manufacturer and marketer of luxury and fashion goods based in Haslemere, is seeking a Customer Service Co-ordinator to join their busy team. As a Customer Service Co-ordinator, you will be involved in the order through to cash process end to end and will also work closely with offices in The Netherlands, Switzerland and USA. The successful candidate will have proven customer service skills - a previous order processing background is not required as full training will be given.

Customer Service Co-ordinator Key Duties:

  • Handle customer calls and emails in relation to orders, supply, repair credits and returns
  • Order entry in SAP
  • Liaise with customer, sales, merchandising and warehouse to ensure timely order processing to meet company targets
  • Process customer returns for all UK customers
  • Co-ordinate along with other team members, the UK customer service generic mailbox to support retailers and end consumers
  • Handle all eCommerce order fulfilment and end customer support
  • Carry out administrative tasks
  • Proactively manage assigned customer portals to ensure timely order entry and confirmations

Desired skills and experience of successful Customer Service Coordinator:

  • Customer focused multitasker with excellent telephone and email communication
  • Strong numeracy skills
  • Good Word and Excel. SAP or ERP experience preferred
  • Proven track record of delivering customer service excellence within an FMCG or fashion environment
  • Proactive approach to problemsolving
  • Flexibility and ability to adjust to changing circumstances and peak seasonality
  • Understanding of corporate organisations and order fulfilment processes

Salary & Benefits

  • £21-23,000
  • 37.5 hour per week Monday to Friday between 08:00-17:30 with 1hr lunch
  • 25 days holiday plus BHs
  • Pension
  • Parking

Required skills

  • Administrative
  • Customer Service
  • Orders

Reference: 34643014

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