iansyst Ltd have been a leading supplier of assitive technology since 1983. We work with companies employing disabled people and also with students in receipt of Disability Student Allowance.
Based in Cambridge, with a further office in Edinburgh, we are a team of approximately 40 employees. We also have freelance associates that work with us across the UK. You can find more information about our company at www.iansyst.co.uk
We are currently recruiting for our Customer Service team. This is a fast-paced team and during our peak period can be extremely busy. However, the environment in which we work is relaxed and you will work with all other departments delivering your service to our customers. Working as part of the Customer Services team you will be providing first line telephone and email support to our customers. Queries can include general product and services enquiries, delivery questions and product returns.
Specific responsibilities will include:
Handling incoming customer communications.
Managing and updating various databases
Efficient handling of queries; processing and answering any fax, post or e-mail queries within 24 hours.
Creating support tickets for Technical Services to resolve.
Communicating with our Repair Centre.
Arranging deliveries to our customers , including back orders
Liaising with other departments to seek resolutions for customers
Assisting with other departments when required
We are looking for someone who has previous call centre or telephone support experience. You must possess excellent communication skills and have a patient telephone manner. You will be able to work on your own, but seek support where necessary and you will possess excellent organisational skills. Knowledge of assistive technology products are desired but not essential.
Although this position is full-time, we would welcome applications from those seeking part-time employment.
iansyst Ltd is an equal opportunities employer and we would consider home-working for this role.
- Assistive Technology
- Call Centre
- Customer Service
- Organisational Skills