Customer Services Co-ordinator

Posted 15 August by Willis Towers Watson
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Job Title: Customer Services Co-ordinator

Job Function: Client Services Team

Location: Wincham, Northwich, Cheshire

Country: United Kingdom

About us

Willis Towers Watson are a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 39,000 employees in more than 120 countries.

Willis Towers Watson design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.

The North-West Health & Benefits division (previously known as PMI Health Group), is one of the UK's largest providers of employee benefits and risk management services offering a unique combination of in-house medical and insurance expertise.

Overall Job Purpose:

To provide exceptional customer service and support to our clients via telephone, writing and in person, whilst maintaining departmental and personal standards.

Who are your clients? These are our clients, consultants, colleagues and insurers.

Principal Accountabilities:

  • Understand and adhere to the company vision and values

  • Clear and comprehensive understanding of all services offered to our clients

  • Use of clear and effective communication

  • Rigorously adhere to internal procedures, processes and policies. Maintain client records and if possible, suggest revisions to processes to assist with efficiency in your day to day role

  • Be confident in your knowledge of all products we provide, within your speciality. Achieved by attending training sessions and keeping up to date with insurer announcements and changes

  • Be pro-active in ensuring you have the right skills to provide exceptional customer service

  • Understand your clients’ needs by questioning and obtaining the right information

  • Anticipate a client’s needs and provide appropriate solutions

  • Make informed decisions, take responsibility for own actions and complete all actions in a timely manner

  • Strive to achieve and maintain both team and individual KPI’s and targets, which support the job purpose and responsibilities

Skills/Knowledge required:

  • Microsoft Office.
  • Microsoft Dynamics.
  • Excellent customer service skills.
  • Insurance knowledge would be an advantage, but not essential.
  • Effective communications skills.
  • Accuracy and numeracy skills.
  • Ability to work to deadlines with minimum supervision.

Successful candidates will enjoy working at our prestigious offices as well as being part of a lively team for a Company that respects and rewards its employees for their hard work and success.

What can we offer you?

  • Competitive salary

  • 21 days holiday (increases to 25 days from January 2019) plus bank holidays

  • Annual bonus

  • Contributory Pension scheme

  • Life assurance

  • Income Protection insurance (PHI)

  • Training

  • Progression opportunities within a leading global company

Standard hours are Monday to Thursday 9.00 am - 5.30 pm and Friday 9.00 am - 5.00 pm (37 hours per week).

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, colour, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

We are committed to equal employment opportunities at Willis Towers Watson.

Required skills

  • Communication Skills
  • Customer Service
  • Microsoft Dynamics
  • Microsoft Office
  • Accurate Data Entry

Reference: 35537820

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