Customer Services Assistant

Posted 3 September by 121 Jobs Ltd
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Our client is seeking a Customer Services Assistant on an initial 3-month contract with the possibility of an extension.

Working Hours and Pay Rate:

Monday - Friday, 08:45 - 17:00. At a pay rate of £8.72 Per Hour.

Job Purpose:

To assist in the provision of high quality, customer-focused service to all customers contacting the Council both externally and internally and to ensure as many enquiries and service requests as possible are resolved at the first point of contact to maximise customer satisfaction

Main Duties and Responsibilities:

  • An understanding and awareness of the concept of "Making Every Contact Count" (MECC), attending training where necessary.
  • To foster a creative and open environment within the Unit where employees feel supported, involved and consulted.
  • To undertake personal development commensurate with the duties and responsibilities of the job

Skills and Experience:

  • Recent experience of working with the public and/or customers
  • Previous experience of dealing directly with customer enquiries, both face to face and via the telephone, preferably within a contact centre environment.
  • Previous experience of dealing directly with customer enquiries, both face to face and via the telephone, preferably within a contact centre environment.
  • Previous experience of dealing directly with customer enquiries, both face to face and via the telephone, preferably within a contact centre environment.

121 Jobs is acting as an Employment Business in relation to this vacancy.

Reference: 40819599

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