Customer Services Assistant

Posted 12 March by Davis Standard Limited

Davis Standard Limited based in Brierley Hill, West Midlands, is the wholly owned subsidiary of Davis Standard LLC.

We currently require a Customer Service Assistant with a "Can-Do" attitude to assist the business with the following tasks:

  1. Takes and directs incoming Phone Calls as required
  2. Instigates and maintains system for booking in of all Customer orders including those for Aftermarket, Spare Parts & Extrusion Systems.
  3. Acknowledges all orders for Aftermarket, Spares Parts & Extrusion Systems and arranges for the invoicing of deposit payments etc.
  4. Instigates and maintains a record storage system for all customer orders and associated data including correlation of relevant Literature etc.
  5. Arranges and expedites all invoices for customer orders including chasing of non-payments
  6. Processes standard orders (Screws, Barrels, Extrusion System parts and consumables) quickly and efficiently.
  7. Assists Sales team with Administrative duties such as filing and answering general correspondence etc.
  8. Liaises with Sales force & field agents and supports them with the provision of information and services such as literature.
  9. Chases the Sales Team for the provision of appropriate reporting media required by the Managing Director and Senior Sales Executives from other divisions and correlates the information on a regular basis.
  10. Chases sub-suppliers for the timely delivery of components for all customer orders.
  11. Assists in the co-ordination of the Shipping requirements for all Product Groups
  12. Handles customer queries, requests for information and complaints. Keeps customer fully briefed at all times
  13. Assists when required with travel arrangements always seeking to minimise expenditure and maximise customer exposure.
  14. Any other reasonable duties as directed by Operations Director or other senior staff members to assist in the efficient running of the business.

Required skills

  • Calls
  • CRM
  • Secretarial Skills
  • Sage Accounts
  • MS Office

Reference: 34660964

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