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Customer Services Assistant

Posted 9 March by REED Easy Apply Featured Ended
Our Carmarthen based client is looking for a Customer Services Assistant on a temporary basis for the next 12 weeks. The ideal candidate will be positive, professional and innovative and will be immediately available.

This is a temporary position and the working hours will be 34.5 hours per week - Monday to Friday.

The role involves but is not limited to:

• Answering and accurately recording all contacts whether in person, in writing or on the telephone from residents, partners or stakeholders.
• Carrying out Telephone Repair Surveys.
• Investigating complaints about the Associations services.
• Raising maintenance orders and inspection requests.
• Chasing repairs recharges.
• Making recommendations on service improvements as a result of complaints.
• Completing profiling information and surveys.
• Meeting targets set by the Head of Property & Customer Services.
• Providing administrative support to housing and maintenance staff as directed by the Head of Property and Customer Services.
• Recording all incoming mail and distribute appropriately.

Please note, a background police check will need to be done.

If you think you are the right person for the role and would like to be considered, please apply below or forward a CV onto

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 34652116

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