Customer Services Assistant

Posted 23 February by ITVET

We are a fast growing IT Support and Managed Services provider based in Bishop’s Stortford and require a Customer Services Assistant to help support our busy Service Desk. This is a fast paced environment and candidates with a 9-5 mentality will not be suitable:-

You will need experience of working in a customer services environment and have excellent telephone skills and customer empathy, as well as the likeability factor.

You must have the ability to communicate effectively with clients and colleagues at all levels, and be able to interact with our Service Desk team to ensure that they are delivering an excellent service at all times. You will need to be passionate about customer care with the ability to handle occasional challenging customer conversations, but always willing to go the extra mile. The ability to prioritise under pressure is a must.

You will be responsible for maintaining accurate information on customer incident status, ensuring any incident closure is to the satisfaction of the end user and within published SLAs, and report exceptions to internal Management and Account Management.

We have an excellent reputation within our sector, and are growing fast, and just like we care about our clients, we also care about our team. We offer excellent training opportunities to help develop skills and knowledge. We are offering an excellent salary and benefits package to join our innovative company which is expanding rapidly. As well as offering excellent remuneration we have a performance based incentive scheme to truly recognise and reward our staff.

If you are the kind of person that lives every day with a smile on your face, and in turn can help keep our clients happy by offering the highest possible standard of customer service, then we would like to hear from you.

Required skills

  • Communication Skills
  • Customer Services
  • Organisational Skills
  • Accurate Record Keeping

Application questions

Do you have previous experience in a similar role?
Are you passionate about Customer Service?
Are you outgoing with an excellent telephone manner?

Reference: 34545199

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