Customer Services Assistant

Posted 31 January by ST Selection

Company - Leading office supplies company.

This is an excellent opportunity for an experienced Customer Services Assistant to join the team of a leading office supplies company based in the West Bromwich area.

Duties include:

  • Handling a high volume of inbound customer enquiries whilst providing a high quality of service to each caller.
  • Effectively communicating with customers in a professional and friendly manner, building strong relationships.
  • Responding to sales queries via phone, e-mail.
  • Processing high volume customer orders.
  • Provide a proactive approach to customer service.
  • Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents.
  • Updating of CRM information to management system
  • Producing quotations for customers.
  • Helping support the field sales teams with large orders / projects .
  • Dealing with customer complaints.
  • Follow up delivery schedules, identifying products required by the customer and ensuring queries are dealt with in a proactive and timely manner
  • Writing up accurate and grammatically correct correspondence

Requirements

  • Minimum of 2-3 years administration/ customer services experience within a fast paced environment.
  • Good knowledge of Microsoft Word, Excel and Outlook.
  • Excellent telephone manner.
  • Customer focused approach.
  • Attention to detail.

Location - West Bromwich

Salary - £17-20K

Hours - 9.00am-5.30pm Monday to Friday

Required skills

  • Administrative
  • Customer Service
  • Orders
  • Queries
  • Quotations

Application question

Do you have a minimum of 2-3 years experience in a fast paced customer service environment?

Reference: 33799147

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