Customer Services Assistant

Company - Leading office supplies company.

This is an excellent opportunity for an experienced Customer Services Assistant to join the team of a leading office supplies company based in the West Bromwich area.

Duties include:

• Handling a high volume of inbound customer enquiries whilst providing a high quality of service to each caller.
• Effectively communicating with customers in a professional and friendly manner, building strong relationships.
• Responding to sales queries via phone, e-mail.
• Processing high volume customer orders.
• Provide a proactive approach to customer service.
• Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents.
• Updating of CRM information to management system
• Producing quotations for customers.
• Helping support the field sales teams with large orders / projects .
• Dealing with customer complaints.
• Follow up delivery schedules, identifying products required by the customer and ensuring queries are dealt with in a proactive and timely manner
• Writing up accurate and grammatically correct correspondence

Requirements

• Minimum of 2-3 years administration/ customer services experience within a fast paced environment.
• Good knowledge of Microsoft Word, Excel and Outlook.
• Excellent telephone manner.
• Customer focused approach.
• Attention to detail.

Location - West Bromwich

Salary - £17-20K

Hours - 9.00am-5.30pm Monday to Friday