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Customer Services Assistant x 2

Posted 7 March by National Trust Ended

It’s all about delivering excellent customer service. If you’re looking for a role that will offer you variety, the opportunity to meet people, and an amazing location to work in, we’ve got the job for you.

We're looking for somebody to help cover our busy holiday periods and weekends.

What it's like to work here

Chedworth Roman Villa was home to some of the richest people in the country during its heyday in the 4th century. It’s one of the largest Roman villas in England with well-preserved mosaics, two bath houses, hypocausts, a water shrine and even the remains of underfloor heating.

What you'll be doing

Our commercial work is essential to our continued funding. You'll be working in our car park, visitor reception, shop and café, where you’ll be part of the operations team, responsible for ensuring that we continue to deliver excellent customer service every day.

You’ll be responsible for ensuring the presentation of our commercial areas is spot on, engaging our visitors, making them feel welcome and keeping all areas clean and tidy. You’ll be responsible for working across all areas of the operations team, providing support to the teams as needed. You’ll tell our visitors about the amazing work we do and what their money is funding.

Who we're looking for

To be part of a successful team in this varied role, you’ll need to have:

  • Fantastic customer service skills
  • Initiative and ability to work alone
  • Ability to work in a variety of teams, with a flexible approach
  • High standards of presentation and an eye for detail
  • Genuine enthusiasm for working with people
  • Good understanding of the National Trust and what we do
The package

Looking after you

  • Health cash plan - from as little as £2.81 per month for you and your dependents
  • Pension contribution match up to 10%
  • EAP and proactive Health and Wellbeing
  • Discounted gym membership

Looking after your career

  • Grow your career through professional training courses across the Trust
  • Develop your skills with an internal secondment
  • Pay review linked to values and behaviours, commitment to progression
  • Income protection due to illness

Unique to Us

  • Work in some of the most beautiful, iconic and unique locations in the UK
  • Free entry to NT properties for you, a guest and your children (under 18)
  • 20% off in our retail and catering outlets
  • Discount up to 35% off a National Trust holiday cottage booking

Required skills

  • Customer Service
  • Ready to Learn
  • Retail
  • Active Team Player
  • Work Alone

Reference: 34624800

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