Customer Service Assistant required to answer the helpdesk phones and resolve any issues raised, to ensure customers are kept informed of the progress on any query in line with the level of service provided.
DUTIES AND RESPONSIBILITIES
- Dealing with day to day client queries
- Contacting and liaising with suppliers
- Ensuring the clients are compliant in all aspects of documentation
- Assisting the sales team with new work and quotations
- Various admin duties to support the customer service and finance team
Whilst formal qualifications are not necessary, it is expected that the successful applicant will be numerate and have a good analytical mind.
Good communication and organisational skills including use of English.
Good working knowledge level of MS Excel and the rest of the MS Office Suite. High level is desirable.
Confident personality - Must be able to discuss issues with both suppliers and clients.
To be flexible and self-motivated and work as a team member.
Be able to work under pressure.
Monday to Friday, 8:30am-5pm.